Certainly, you are welcome anytime. I didn't notice if you were a family practitioner or other specialty. While I have my very sick patients with lots of medications, most have a med list that includes amoxicillin, Pepcid and melatonin. Just from reading what a few others are experiencing, it seems like most are experiencing different issues.
Not knowing the effect of multiple medications targeting hypercholesterolemia, hypertension, other heart problems, etc. where most visits make you attend to each, I must admit I am not knowledgeable on how much a poor med list is.
I hate to say it, because as already said, I try not to make major statements that are hugely negative against AC. And, like you said, the individual support engineers like Mark and others are super. It is just in general, support has always been the poor spot with AC. I have often suggested that there should be someone who answers all calls and triages them and directs them to the right support department. Having levels of issues would be great too. Take Veeam for instance a backup company. Well, if you server crashed and you need to restore, this would be something you needed help with within three to four hours, so your support request would be a Level I, and you would be contacted by then. Same token Level II may be 24 hours and so on. I have gone on sites that rate different EMRs and found many where there are five different areas regarding the program. Invariably the categories of Ease of Use, Cost, etc. get five stars where support is less. I will leave it at that except to say as you noted once you have support they are tremendous, it is just getting support on the phone or chat.
I hope you don't leave AC or have huge issues with your practice because of the script writer. You may want to email AC and ask for the trial and bang on it pretty hard and see how the script writer works with it. I can give you the email address of the person to contact.
