@Bert:
By way of clarification:
I am a 61 y/o solo practitioner (x18 years), AC user for about 10 years or more, and have followed the user group during that time.
I mainly use the "imported items" and prescribing module in AC, so am fairly familiar with that module over the years.
Have also very much appreciated AC support over the years, and continue to appreciate the support personnel.
However:
This prescribing problem is a BIG DEAL!
Aside from being an inconvenience on the mild end, it is potentially a serious risk to patients on the other extreme.
Somewhere in between is my concern about losing an accurate med list and prescribing history.
I know of one practice that closed due to an issue like this, involving another EMR, but due to prescribing problems.
It doesn't matter if it is AC, newcrop or surescripts.
The issue here in my opinion is the need for transparency.
"You don't know what you don't know", and in this case, AC/Harris knows!
I would have appreciated some guidance as to whether to upgrade from 11.1.1 at least.
Regarding AC/Harris support: love the individuals, they have all been uniformly great.
However, I have noticed that:
When I call, it has sometimes take DAYS to get a response.
When I look for a chat (which it appears they have historically preferred, but I have historically avoided), I have noticed that they have recently been unavailable.
So now I have gone to e-mail, which appears to be their currently preferred way to be contacted, but still has a delay in reponse.
So, I don't know what I would do if I had a catastrophic problem in need of immediate assistance.
That's not a criticism of the support staff.
But, combined with my concern about the prescribing gremlins, it is a concern that I have about AC/harris.
That said, I am sympathetic to their challenges, as we are all dealing with the fallout and disruption of Covid19.
Would love to drop by your practice some day, as you seem quite tech-savvy and surely are doing good and needed work up there.
Best,
Ton Zwaan
