True on all. Got a little nervous last week, but I ended up with 25 today with 5 high acuity plus a couple of high acuity labs requiring calls to specialists. Today was actually hell. But, what makes a day hell is the messages. Phone calls and triage messages. Kills the morale of the staff and just swamps me.
I have one thing I want to put into place. And, it would work off caller id. Your smart phone has the capability so why not the landline or VoIP. But, you know how you type your password in wrong three times at sites that are secure like the portal to the labs etc. at the hospital? You get the message. You have attempted too many times. You are locked out. Please call the help desk to reset your password.
I think I am going to set that up in my office. So, the patient would call and get the message: this is the fourth time you have called about the same message. As the staff told you the first three times, they will call you back when the doctor replies to the message. You are now locked out of the practice for one week. Please call the office manager to reset your child as an active patient.
Or, this is the fifth time you have called in less than four hours. Please pick up a release form at your convenience so we can transfer your child to another practice that has nothing better to do than answer your phone calls. Your child is permanently set to inactive.
Ok, so I have successfully hijacked the thread. I guess I am becoming a softer admin at least on myself.
****** OTHER ADMINS ARE MADE OF STERNER STUFF
****** FUTURE OFFENSES WILL INCUR SERIOUS PENALTIES
****** READ THIS AND TREMBLINGLY OBEY
Last edited by carlfogel; 05/19/2022 4:28 PM. Reason: post cried out for admonishment
