Thanks Mark for chiming in and letting tech support know.

I promise you I am not putting a number a space or anything else in the "course" or "days supply" blocks. I gave an example medication above. The Farxiga was prescribed 32 days ago and nothing was marked. Electronic refill request came in and the medication was no longer active in the chart.

Alprazolam is a medication that routinely goes from being active to needs to be codified.

All of the controlled meds are missing the UOM even after resetting them several times.