Had a patient come in today to discuss the refill of his pain medication. I show in the PMP it was filled by OptumRX and in the process of shipping. That isn't the problem! The problem is he states he didn't call Optum for the refill but I show it was an electronic refill request. I also show that the med was inactivated by NewCrop and then I got another refill request on the 15th which I sent in again to try and get the pt the med. I took a screen shot of the log.
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