I'm done, finished, had enough. AC moved our cloud server to in-house and initially 70% of the problems went away. That was short lived. Now AC simply freezes.. This happened last Saturday when "technical service is unavailable at this time"..I didn't complete the charts and waited for AC to reset several hours later. Particularly bad today. Doesn't Executive team understand that people make appointments, expect to be seen in a timely fashion, and leave with their prescriptions? Sorry, "we're waiting for our EMR to unfreeze" just doesn't elicit any sympathy. I had 3 exam rooms awaiting service while we waited for Tech support to do their repair. And after the restart everything froze again and tech support had to repair us, again. We have been talking to Tech support almost daily due to endless scrolling, a frozen screen, partial screen, or PM simply not launching. I went back to paper to service those patients.
And I purchased a Big, Beautiful, Expensive Dell Server. Yes, back to the past as we again host AC in my secure basement. I've been using AC EMR since the days of Jon. Bertman and like it, when it is functional. Thanks to all that provided advice. The wedding speech was well received...mixture of tears and laughter.
Aldo
