I spoke and chatted with AC support today. I am told that they do provide support after hours if AC freezes or the remote desktop is unavailable. Today, Wednesday, I received a call back for the first time for a message left Monday. Maybe they are just overwhelmed and / or understaffed because of the holidays, I do not know. I was given a support email (support@harriscomputer.com?) that is different than support@amazingcharts.com. I foolishly did not write it down after the chat ended and I have no way to get it back (shouldn't the chat be automatically emailed to you at the end of the chat?), but I was told emails to support@amazingcharts.com should forward to the correct email. This is actually good news as I was under the impression, given their lack of response in the recent past, that there was NO support after hours. It seems it is just a hiccup due to the holidays and hopefully temporary.
@Sandeep: It would be great if the hospital IT virtualized my server in their environment and allowed me to actually remote access the server, have access to my desktop, and access the programs. The server, and programs, may run in their environment, but I would not have access to the server OS. I could not, for example, start AC, update AC or any other program on my own. I would need to make a ticket with their support staff to do anything. Last time I opened a ticket, it took the hospital IT a week to respond. Obviously AC cloud is a far better option than this.
@Bert. I will go back to live under my bridge, lest I turn into a rock by daybreak. Feel free to delete all my posts.
Cheers.
