Hi everyone,

As Bert suggested above, I think there is a delicate balance.

I agree with Qaiser that Amazing Charts over all has been a very very good product, considering its comparatively low price it has been a great value. I have been using AC about 14-1/2 years, the first 9 years peer-to-peer network, and the last 5-1/2 with a server on-site. I have, fortunately, not had many occasions to need AC tech support, overall I have from them quite appropriate.

But I also understand, and identify with, some of the concerns expressed by several users. At the moment it sounds like Cloud users are the most likely to have significant problems. At other times on-site users have had problems with upgrades, credentialing, and so forth. To have a very slow system, or to have a system that I could not use after hours or on a weekend, would be absolutely intolerable. The fact that 99% of users were having a much better experience would be little comfort to me.

In fact, this was actually the case, I think it was summer of 2011, perhaps version 6.09. A certain percentage of users, estimated to be about 5%, had very very significant slowness with anything involving prescribing, basically once you opened up the prescribing window any further action took about 30 seconds per action, so prescribing a medication could take 5 minutes. It took about 2 weeks to get this figured out (Sandeep actually came up with the first fix), and that was an agonizing 2 weeks.

As usual, Bert shows great wisdom with his suggestions. Absolutely we need a place to express complaints, and times just to vent. But we certainly do not want to present an overly negative picture of Amazing Charts over all.

Gene

Gene Nallin MD solo family practice with one PA Cumberland, Md