Finally, and given this board is for the users and users are free to post good and bad, these long threads that continues to be critical of AC support (and I have been critical enough to cover the entire AC community) just doesn't help your case and, to be truthful, doesn't help AC either.
I think it is fine to start or jump in a thread and bring your issue to the board and hope we can help. It is important to name what AC has done in the process. Remember AC has their side and you have yours, and it can be difficult for them to be able to completely troubleshoot that.
These are the types of threads that led to AC deleting the other one. Please understand everyone, I am not here to edit posts that are derogatory of AC. But, this thread started with (and not from Aldo) with DON'T DO IT!! You can see where future customers would see something that bold and move on. They can still read and ask questions and research the cloud, and let the buyer beware.
The new forum has been incredibly received by both users and AC support and head of program development. Constructive criticism is welcome. But, not just wholesale bashing of AC
Also, this is being done piecemeal at your office, on here and at AC. One thing that would help would be one support person completely on your case. It seems like they are trying a big move this week.
