Dear all, I wanted to give feedback for those of you who are contemplating going onto the AC servers and doing away with your in office one. We have had AC since 2007 and have come a long way with the company. I used to give all great feedback but since the last 6 months I feel the company and its customer satisfaction is lacking. We have wasted HOURS of time with the chats that you pay extra for- when available, and get different answers depending on the luck of who happens to answer. There seems to be a learning curve that the right doesn't know what the left is doing. Unfortunately you don't know until you have wasted time trying to get answers for daily errors and problems, then to find out it is not under your control anymore and it is the clouds servers. We have slowness and long times to check interactions and Google is also going onto the clouds servers for one. There a lot of changes that you are not told until after the fact. We have to have 4 users for 3 employees in order to be able to keep both exam rooms signed in as the physician. Then you can not be logged in at 2 places it will log you out. It costs much more overall and is slower and we would change back if I had known this before taking the plunge.
For the updates in AC or new changes you also do not have control over since you are on the cloud when the updates occur and the staff are not familiar with the bugs etc. I have requested an update like UPdox does with test and email alerts when they are working to fix things but they said they can not won't do that. Also right now the system boots you out when you click messages for just one user here- not sure why. The appt. search box is removed and the rolodex too now, which is so cumbersome in a busy office to find the prior appts. We can not change back since we are on the servers.
Last edited by Bert; 12/18/2019 8:24 PM.
