IT suggested it was the fastest way to get up and running after I repurchased the practice. "the future of emr is cloud computing". No server, security risk analysis, data breaches etc. IT spent hours trying to solve the problem after AC claimed the slowness and dropped connection was on my end. End result...computers work well with i7 processors, enough memory, no internal problems (he compared wireless and wired connections and speed is virtually the same) and the fastest internet Fiber can supply. Confirmed by speedtest. He emailed AC support to suggest a "direct channel" connection but no response after several weeks. When we first went to the cloud with AC, there was slowness and some hanging up. We could see that the AC server had 4 Gig memory, we asked AC to fix this and we saw they increased the memory to 6 Gig with some improvement.(matched memory?) Since the recent upgrade, we are all pulling out our hair. I can type 3 words and wait 5-7 seconds for the words to appear. NUMEROUS episode of downright freezing...especially when choosing something in the orders section...click on the box and wait for it to show up. try to scroll down a list of lab results and it "stutters" with several second delays. MA downloaded 15 faxes from UPDOX and none yesterday transferred to AC, she had to redo all. UPDOX says the problem is with AC. Very hard to see patients in the 20 mins allotted when I have multiple pauses when documenting the encounter and print lab/x-ray request. Switch from current encounter to imported items and see 4 seconds of black to partial to full screen, this is on all 4 computers.
I asked to speak to a supervisor and was told my request was "escalated" but she had others ahead of mine.
Am thinking of purchasing a server for the office or moving to hospital sponsored EPIC. I'm in a part-time practice with 2.5 support staff, therefore max 4 people logging in at any time. At night when I'm the only log-in, speed is much less of a problem.
Sorry for the rant, No one should be expected to work like this.
Appreciate any advice.
