Hi Kelly,

This may not apply . . .

But if you have a remote desktop connection to AC that seems weirdly slow at times . . .

Then I'd check two things to eliminate your end as the problem.

I'm curious, since most AC cloud users aren't complaining about this kind of trouble.

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First, I'd try to run AC from someone else's home or office computer through a non-Verizon ISP.

You can probably ask another doctor for a favor like this or even do it from your own home.

If you can run AC at a normal speed from a different computer through a different ISP, then the problem is at your end, not AC.

Otherwise, the problem is at AC's end.

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I'd also run a ping trap from one of your computers for a day to see if your apparently excellent high-speed connection is actually flaky and losing packets.

(You can get excellent speed results if a brief speed test happens to run between the packet-loss raindrops, so to speak.)

Preferably you'd run the ping test to the ip address of your remote AC connection if it responds to ping.

Otherwise, settle pinging to a reliable site like google's dns service at 8.8.8.8

You can do a bare-bones test by opening a command window and typing this command:

ping 8.8.8.8 -t

The -t option pings once per second endlessly.

You end it with CRTL-C or pause it and resume it with CTRL-BREAK (often marked as the PB key for Pause-Break).

The screen statistics at the end show the loss as a percentage.

(A no-t test sends just 4 pings and rarely finds flaky connections--you need at least a thousand 1-second pings and preferably a whole working day.)

You can minimize the command window and keep working. Ping doesn't slow anything down. Let it run for hours.

If you see even 1% ping loss when you stop or pause the program, you've got a flaky connection that will seem slow when dropping packets.

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If you want a much more elaborate graphical ping test, here's one that I often use:

https://www.dropbox.com/s/habh38mii0dxpzq/pngplt_241.exe?dl=0

You have to set the time and fool with the display and what to show, but failures show as dramatic red lines on the graph.

Cheers,

Carl Fogel