Hi all,
Joined AC in 2009, left in 2016 and returned in 2017. Decided to go to the cloud to avoid the hassles of a server. Four logins. Cruising along until most recent cloud host switch a month ago. You cannot imagine the tremendous frustration and anxiety/expense this has cost. AC hampers my ability to document a note, 5-8 seconds for the typed word to appear before it gets completely lost and the system reboots. My front desk cannot schedule appointments or open charts without everything freezing and being extremely delayed. Chatting with support almost everyday for the last 4 weeks, multiple emails and phone calls as well. "all info is being forwarded to our hosting team" is the most common response. We were told it was our internet connection, our IT tech also chatted with support and showed them our internet/connection was perfectly fine (then charged us $650 for his time spent here). NOTHING is getting better, nothing is being solved. We are at the end of our rope here.
-Aldo Ciccotelli and Staff
Langhorne, PA
