Hello again,
Thanks for your advice, I didn't take up your suggestion to ping the server and with good reason. I connected my workstation to a hot spot, thus avoiding all of the internal wiring at the office. The problems persisted, this tells me that the problem is on the AC side and not our internet since we bypassed all of that using the hot spot. AC needs to fix this soon, imagine trying to scroll down a lab and having it pause every 10-15 sentences. The staff has already smashed a keyboard while threatening to quit.
We were contacted by a product manager who saw the post. He offered to put us back on the original hosting environment, however he never responded to my message about how soon we could do that. We then contacted support through chat to try to move things forward and it's been a week now with no idea when that will happen. I understand with the holiday that things might be delayed but I am losing more patience with AC by the day. My staff has been talking with support multiple times a week for over a month and never once was that option given to us to move back to the old hosting cloud until they fixed these issues.
Aldo
