If anyone from AC were really reading the board regularly, they would understand that their COMMUNICATION IS POOR.
Information is only forthcoming after complaints are posted here.
Why not be proactive AC? Why not get out ahead of a problem and TELL CLIENTS about these circumstances?
Also, perhaps it is time to think about a different support model. Right now, everyone pays the same whether we use support or not.
For those of us who are diligent about working through the MU criteria on our own, we need very little tech support, and are peeved about its unavailability when there is a true calamity.
Perhaps it is time for a pay to play model of actually paying for the amount you use.
Long time users are feeling the difference between a physician led company and one led by a software executive. AC users allowed a lot of leeway when Jon was at the helm because of his personal involvement and connection to users. The love is gone, AC. Produce a program without disastrous bugs, fix longstanding problems, and give clients the support for which they are paying. Physicians, especially small practices, are already facing enormous pressure to survive. Our software company should not make our lives worse.
My strategy has always been to stay "one version behind". I learned early on the havoc that is wreaked by upgrading to the latest version of AC.
