My point was that tech support for real AC program issues has not been available (despite paying for it), because the unlimited support is being abused by procrastinating individuals doing MU who are taking up all the support time. I don't want to pay for support that I cannot access when I really need it. On more than one occasion, I have had to use other tech folks to help me with AC when AC tech support was unavailable.
Something about this model needs to change.
