Been a frequent lurker and occasional contributor here. My thanks to all who give their time and experience to the a/c user community..
My practice has used a/c for about 6 years now and we've found it to be intuitive and easy with remarkably good support.
However, the increases in cost and a/c's misleading costing of the online version have lead me to decide to move on.
The straw has proved to be the costing of the online version. We were told on several occasions and I asked this explicitly how the online subscription was priced. I was told unequivocally hat it was based on the maximum number of simultaneous logins that would be available to us and was not related to the number of user names estabslihed. This made sense to me as that number of active sessions would determine the hardware and licensing costs for the host.
When we got our first billings, about 3 months into our subscription, we were being billed for user names, not available sessions. The billing was about twice what we had anticipated and beyond the budget we had established under our original understanding. In our correspondence with a/c about the issue, we are now told that user names are the basis for the billing contradicting what we had been told in the spring.
So partly for the costs and partly for the change in character from the old days, we are going to move away from a/c into another system that will be more affordable and allow the convenience of online availability. We are having a hard time getting our data back from a/c, but hope their better nature will re-emerge soon to facilitate the transition.
Again many thanks to the user community. Good luck to all. Suggest you have some concerns about a/c going forward under its new corporate ownership.
Bob Burr
Wasatch Endocrinology.
