That's OK. Anytime you can wake up a dead thread, you are doing something right.
By the way, as much as I don't want to contradict or second guess support, does anyone thing that the post where support was helping thousands and thousands of users was a bit of an exaggeration. If it takes 12 to 24 hours to get through on the phone, thousands is a lot.
When I do chats with Dell, HP and Microsoft, it will say 3rd in queue. But, can you imagine you are 998 in queue. Estimated wait time is two years after MU2.
Gerardo, vent all you want. You have earned it. Just remember when you have support questions, bring them here first. Sandeep can handle most of them.
