our clients started thinking about the October 1 deadline for Meaningful Use attestation. In the past month, we have serviced literally thousands of customers for Meaningful Use education and attestation, and we spend as many as two hours with clients to ensure successful attestation
First, no one has jumped on me yet. I welcome hearing the other side. And, my statements are only ideas. I don't believe that AC has serviced thousands of customer for MU education and attestation. I doubt it is 5,000, but that would be "thousands." If we go with two hours, then that is 416 days of support. So now we have AC using the excuse of MU for why the program can't be developed and using it for the reason why support isn't available. If this is true, we have a problem. We know about the walk out, but still AC had at least three years to predict the need for more support.
There are tons of companies out there that have different models of support. I pay for Adobe Acrobat support, but I certainly don't pay for Photoshop.
