I will bring this up. I think a good solution for those who use MU, and I can see why a lot would use it would be to have a separate, say, four support people dedicated to MU. This would have two advantages. First, it would free up the other support people to do the straight AC work, and Second, those who did the MU would be very good at it.
There would be all sorts of payment options. Maybe to hire four more people, MU participants could pay an extra whatever amount, especially since they will be receiving a large sum of money.
This would also help AC since they are doing "thousands" and "thousands" of calls; more than Dell does in two years.
We could also change the name from Guardian Angels to IT support or AC support.
Should I change the name of this thread?
