I would just like to add my dissent to the idea of paying per incident for support. I would be quite irked if I had to pay to get support for something I felt was an AC problem and not my lack of understanding. If we want support to be available when we need it we all need to pay for it all the time. As said previously, it is just like insurance. If you want to go bear go for it but the rest of us should pay for support.
