Yes, Bert, you are right. I was not suggesting that we pay more for support. I was suggesting that we pay for what we use. Those of us who use little would pay LESS. It seems that by offering support as an unlimited amount, many are using HOURS of support time from AC to get them through MU (at the last minute, no less!). This has created problems for those trying to get essential support for program problems. Right now the support fee includes program updates, ERx, support for program issues, support for MU issues. The model needs to be reconfigured.
Just like an all you can eat buffet, people will tend to take more than they really need.
