Hi Gerardo,
I think everyone agrees with you for the most part. I think Donna was saying pay for each incident as a lot of companies do. But, it does cover the updates, not that they are bug-free.
I think the question everyone wants to know that is following this thread is did you actually find out what their agenda was. I can't fathom that they didn't like your thread so they called to chastise you. Never heard any company do that, even AC. My guess is they were calling to try to provide support, because they saw from your post that you needed it. Just my guess.
I agree with the excuses. In fact, I nearly started an entire thread on it. I, myself, am really tired of hearing how MU has caused all this. I completely understand and think that the government has, once again, made things much worse. But, they have to continue to make a good product and provide support either way. Personally, and I am probably not the one to say this given I didn't sign up for MU, but I don't think AC should be providing any support for MU. All of it should be going toward the functionality of the program for taking care of patients. And, I completely understand that for the solo practitioner that leaving that much money on the table is hard or maybe not even doable, but the main reason I didn't do MU was because I knew it would add a ton of time to my workload. As far as MU, I agree completely with Donna.
And, while I know nothing about MU, so this statement is probably completely untrue, but what happens if there is MU3 and 4 and 5? I suppose that since MU can be rather profitable, maybe those needing MU support could pay an extra fee such as $1,000 or whatever so AC could hire specific support who would be well-trained on MU only. $1,000 is a lot of money, but if it gets you the $50,000 or whatever it is, it seems well worth it.
