I keep getting eligibility failures on random patients. Some are commercial BCBS RI, some are Blue Chip for Medicare, some are FEP. None are missing information in their patient profiles or in the insurance profiles. It's not all of our BCBS RI patients, just random ones. I could have 5 or 6 BC patients in the daily schedule and some of them show up Failed and others say Eligible, even with the same kind of plans.
Any ideas what could be causing this? Even when I manually check those patients again, they come back as FAILED, so I have to log into the BCBS site to make sure their plans are active.
I sent ACPM an email, but oddly, I didn't get a computer generated confirmation that my submission had been received.
Thanks for any input.
