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Bert,

If Sandeep can handle most of the support questions here, why am I paying AC for support and not Sandeep?

Support needs to be quicker at responding and understand that a waiting room full of patients does mat want to hear that you are shutting the system down for support.

I use Epocrates and have been requesting support to get me to Epocrates, not the sale page. No response. It's getting frustrating.