When you say separate forum, do you mean on the same user board? I just see it just merging with all the rest. New users are going to post in the other forums as well as the forums for new users. When a new user posts a question like how do I import, it will be answered. Maybe I am missing the concept. Are new users with new questions going to post in the forum for new users? If so, the older users will reply, and that thread will become a non-new user forum.
The wiki: I am sure one can never say never, but I have never seen another software program where a wiki is the main source of information. If you look at Jon's Help list, it is full of "to be dones." It is really up to Jon to come up with:
1. User manual -- if they want to read it they can, if they don't, they are on their own. Chapter 2: How to move AC and SQL to a different computer. Chapter 3: The AC backup and scheduling.
2. A knowledge base where information can be searched.
3. An extensive FAQs.
Instructional videos are a good idea. I am simply not trying to re-invent the wheel. Almost every other software application I have seen or purchased has the above and none of them rely on a Wiki. There will always be several key areas that are not covered.
