When we set up AC in our office in March 09, we often came to the user board and searched on a topic. My computer guy husband did this for any issue we had and actually he always found the answer to his questions without even asking a question, just doing a search. He used this board like a user manual. We also have a neighbor who is a lantech for a school district who answered some hardware questions and such. So we went from nothing to pretty much paperless and eprescribing just using this board, ac tech support and "networking for dummies" without much difficulty at all. It is my feeling that Bert did pretty much jump through the screen and help us on our way.....and thanks Bert.