Home Forums Discussions General Discussion New User Support – ACUC and Beyond

There is no question that saying you "do your part" is a gross underestimation. What you do is miles beyond what anyone would expect. The same is true for others on this board. It is also true that there is a support role for the company and a support role for the user board, and the former is lacking. But Bert, we can't make Jon do what he does not want to do. We have to accept that. I would suggest that you can help fill that gap by enhancing the utility of the forum. Please, continue what you do for the good of all, but please keep your mind open to additional approaches.

Here is the crux of the issue. Bert, sincerely, with all due respect...your statement is irrelevant. What matters is how the program appears to new and potential users. In my opinion, docs as a group are getting more and more computer literate. Yet if you talk to the great majority, those who don't use an EMR, you will generally hear that they are petrified of the prospect. Compared to other EMR's, yes, AC is much more accessible. But to most docs, any fundamental change to their practice is going to be intimidating, at the very least. AC is no exception.

One of the things I like about Steven's posts is that they are pithy and to the point (yes, I am a bit jealous). This also leaves some room to interpret as you like. So we both agree with him; I think he is saying that because posts are so long and meandering, we need a better way to catalog or document them, to keep them useful. (Unless people suddenly change their ways and "start a new thread").