Extremely well said, Leslie. And, as a caveat, I can't blame Jon for this due to the government intervention. We 17% of all doctors using EMRs were doing just fine.
I love technology, but I am certainly not in favor of where AC is going. Definitely, Jon is feeling the pressure from all sides. Those who want PM and those who don't. I guess you can't be all things to all people.
I remember one day sitting down with Ed. I was still like, "Let's add this, let's add that." He got up, left for home and told me, "When you're ready to get the bugs out of this version and make it perfect, call me. Until then, I will be in my trailer watching Dukes of Hazard.
From my perspective and I think Leslie's, I just want the old, no frills and quick program. Like the iPhone, each version should build on the rest, but only after the bugs and suggested improvements are put in.
When you go back over the board back in the v3 days and the v4 days, you see a lot of suggestions/whining/complaining(Bert) about things. But, they were usually about small tweaks or issues we already had such as the letter writer or lack of auto-refresh. We weren't clamoring for super new things.
I am frightened beyond belief of the PM. For others, they can't wait. I just see an entirely new program that will rival the amount of code and time.
The worst thing I have seen with AC as far as its effect on people is when it has multiple crashes throughout the day. Even then, until a fix is found either by AC or a user, you can get through the day either via perseverance or frustration or even paper. If the PM/Billing system has a major issue, it is going to produce major problems with the influx of money.
Just my two cents.
