There is no question that saying you "do your part" is a gross underestimation. What you do is miles beyond what anyone would expect. The same is true for others on this board. It is also true that there is a support role for the company and a support role for the user board, and the former is lacking. But Bert, we can't make Jon do what he does not want to do. We have to accept that. I would suggest that you can help fill that gap by enhancing the utility of the forum. Please, continue what you do for the good of all, but please keep your mind open to additional approaches.
OK, I will probably lose all the accolades I have earned over the years with this statement. But, I really don't care. My mind is open, I just don't like what it is open to. I will do as much as I can to enhance the board but only to be helpful.
It is Jon's responsibility to provide support, not ours. The board, with all due respect, is not to provide support. If a person asks a question, I will do my best to answer it, even if 25% of those don't even acknowledge my/our work and even have the courtesy to reply with an answer. If they PM me, I PM back. If they email, I will email them back. I will remote into their computer as I have many times. I will call them back on the phone. I would even travel to Portland to set up someone's system. I do this because I want to help. Not to provide support, and I certainly don't do it to recruit prospective users. I couldn't care less if a user purchases AC. If they do because of my posts fine. But, I am not going to spend my time turning the board into a blog. It just can't be. And, if AC crumbles because no one purchases it, well I will go buy another EMR, learn it, and help out on that board.
Here is the crux of the issue. Bert, sincerely, with all due respect...your statement is irrelevant. What matters is how the program appears to new and potential users. In my opinion, docs as a group are getting more and more computer literate. Yet if you talk to the great majority, those who don't use an EMR, you will generally hear that they are petrified of the prospect. Compared to other EMR's, yes, AC is much more accessible. But to most docs, any fundamental change to their practice is going to be intimidating, at the very least. AC is no exception.
My statement is completely relevant in that it responds to what Deborah said. Again, at the risk, of pissing people off, I don't care that doctors are petrified of an EMR. They can stay with paper. If they are intimidated I don't care. AC is the easiest EMR to learn. Steven and I say that, because, speaking for myself now, I am tired of hearing how difficult it is. I use AC. I learn AC. I teach AC. But not so other doctors will get over their intimidation and purchase it. It is because I enjoy helping people.
Again, I will look at organizing posts. But, the user board is not for support. It simply has, by default, become the only form of support.
