Home Forums Discussions Problems AC Cloud instablility

AC Cloud keeps shutting down every 5 minutes. I have sent snapshots of this to AC support and after many email- one of their support team said that it was fixed and he thought the problem was that the EHR had to be rebooted- whatever that means.
My practice is on the AC Cloud so had NO IDEA that AC needed to be rebooted.
Even so - it is the tech people and the Cloud personel who needs to do that.
Well that did not fix the problem.
So when I sent snap shots of the problem to the same person - a quick reply came back that he was going to be "tied up for the forseeable future" so I need to contact AC support - by clicking on the orange chat - AC bot!!!!

Never had I imagined that Amazing charts would send me this reply.

We pay for ANGEL guardian support and are invoiced every month. However, if there are issues that an UNSTABLE AC CLOUD - technical support cannot fix that.

Is there some forum or person that these people are accountable to and can be reported to?

Or do we look at other EHRs?

Did you try hitting the Logoff-Cloud Session reset when you first open your cloud connection?

Yes I have . Ive had to hit the Logoff- cloud session reset every single time this happens in order to access AC EHR again.
SO frustrating.

Reena,
We had a similar experience. AC initially forgot to include the Logoff Cloud Session Reset icon in our login. Even after the icon was added, we still occasionally encounter the error, and AC has to be emailed or called to reboot our login/DB. No need to look into another EHR.