EVERY insurance must pay for virtual visits (telehealth or whatever) and pay at the same rate.
They do not need to pay a phone call the same as a televisit. It doesn't take much longer to set up and do a video visit than it does a phone call. We do as much video as we can; this is not just an economic decision. Patients adapt to it quickly and find it much more beneficial. I find it far easier to reduce anxiety when they can see my face, for example.
