Did you find the blast messaging helpful to increase the telephone consults? Not sure if I am being any more thorough than you, more than one way to skin a cat. But my nurse and I are getting a lot smoother at transitioning from the face to face schedule to the virtual visits. She will call each one and ask about doing a secure video chat or pushing off visit for a month or two, surprisingly most, at least 2/3 want to try a secure video chat or telephone consult if they don't have a smart phone or computer/laptop with a camera/mic. Either secure video chat or telephone consults are quite a bit easier to fit into the schedule at a moments notice, can be quite a bit more malleable with the schedule than with face to face appts. Stay safe.
