No matter how successful telemedicine becomes, I still feel I need to be here for at least wcc visits up to two years of age and for sick visits if the parent chooses if there is no cough or fever.
The patients either get right through to the receptionist or go in the queue. The queue has a courtesy prompt (that is what they call it) which allows to them to leave a message or start over (we still get people saying they were hold for 20 minutes, which means they ignored 40 prompts. But, that could be changed to, "Did you know that instead of waiting on hold, you could be seen virtually with essentially no wait?" Something like that.
