I got a phone call Friday morning from my office manager. Apparently someone from AC took issue with my post above (which I placed Thursday close to MIDNIGHT!) and wants to talk to me. He left a message that he will call Monday (only one of my busiest days... of course I have time to chat Monday!Let me reschedule all my patients and I will be patiently waiting for your call. Then again, why wait? I am available this weekend. Don't you work weekends? I do!) I wonder if I am going to be reprimanded for misbehaving. If only their response time for angel support was as good. I really miss the old days when "Angel support" was really there when needed and the chat function actually worked instead of just redirecting you to a phone number where you have to leave a message. Then just wait a few hours while your clinic implodes. (I remember spending over 2 hours with Jon one evening when an Ac upgrade went kaput and erased my databases! Partly my fault as I did not do a back up. After many attempts we were unable to get back the databases but Jon helped me get to restore a week old backup. He was very apologetic. I then had to spend several hours reconstructing the encounters. Those days I still saved paper charts with copies of the office encounters so it was not too hard, just a lot of typing. Soon after that Jon setup the obligatory backup before upgrades. What kept me with AC back then, despite that FUBAR event, was the personal involvement from Jon. He may not have solved my problem, but he tried. And he was there when it counted)
To whoever left a message for me with my office manager: I do not intend to take your call now or never. Instead, spend more effort in hiring more angel support staff, train the ones you have so they actually provide help instead of just blaming my network, and actually support your product instead of harassing users that complain. I am already *this close* to leaving AC. This type of behavior is not helping. And don't bother calling me Monday about this post.
You are making me regret leaving Athena.
