Home Forums Discussions Problems DEEP THOUGHHTS by Walter Handy

Here is another tidbit from our experience of using a biller we did not "own."

The billing service gets a fixed percentage of what they bill. They need to keep their costs down as well, so they hire the minimum number of employees they need. On any given day, they get charges from several different doctors to process; multiple $100 charges from the primary care clients, $3,000 charges from the proceduralists. It takes the same amount of their time to process one as the other. It does not take a genius to figure out where the billing management is going to direct their employees to put the effort. I got real tired of being their lowest priority.