My worst story on this was a dermatologist that we used to refer to. The patient had HIP insurance (commerical), and they require online electronic referrals and the specialist can just print it out at the office--if the staff will just take the time to sign on and print out referrals.
This elderly patient had a suspicious-looking mole, so I did the referral and gave it to her. Well, her appointment was on a holiday and we were closed, but the derm's office was open. Since she was kind of anxious about all this, she forgot to take the referral with her. They refused to see her and refused to either sign onto HIPs website and download it, or CALL HIP's automated telephone system to verify referrals.
When she told me the next day, I made a new referral to another derm who saw her right away. And it was some type skin cancer.
Needless to say, we have never referred a patient to this guy since. That was 3 yrs ago, and we do alot of derm referrals.
Wayne New York, NY Hey, look! A Bandwagon! Let's jump on!
