If you find situations where she says the same thing over and over, you need a handout. Then she can give a BRIEF explanation to a patient, give them the handout, and have them schedule another appt. if they have additonal questions. So much time can be spent attempting to explain things when the patient "has the claws in and won't let go." It might seem callous, but she has other patients to see.
A frequent example is someone whose screenings came back positive to herpes simplex. They come in, and want to spend 30 minutes trying to figure out who gave it to them, etc. You have a couple of brief statements for this (well, up to 4 minutes), and a handout containing excruciating detail. Our standard handout on this is about 3 pages. Plus an article we wrote posted on our website. We also have a 30 page version, but we won't inflict that on anyone unless they want to ask really detailed questions. Haven't needed it in a couple of years now.
We have cholesterol handouts, an IBS diet, and there is this company called Vivacare that can post handouts to your website. One of our new-onset diabetes patients really liked the one we gave him on DM2.
Wayne New York, NY Hey, look! A Bandwagon! Let's jump on!
