Older patient family members calls 'multiple' times complaints about their relatives not being accepted because docs have not received paperworks from PCP. A quick glance at our Excel, MA can tell right away if referral paper has been done and 'received'. Many times, we faxed it over and other office kept saying not receiving it.
I'll probably get blasted for this statement. So Be It.
In our experience, the staff at many specialists offices are plain lazy. (BAMM!BLAST!) We were experiencing patients calling the specialit's office and asking if they had received their referral. They were told "no" and would then call us complaining about it. We finally had one patient that the orthopedist asked why she had cancelled so many appointments. She had 4 or 5 referrals for the same visit in her file. The staff just says "no" without checking. They also will refuse to go to the insurance company's website and print it off. Well, we no longer will fax a referral to an specialists office except under urgent conditions. If the staff wont go to HIP's or Oxford's website print it off, and the patient doesn't want to wait for me to prepare it, we will no longer refer to that specialist.
Wayne New York, NY Hey, look! A Bandwagon! Let's jump on!
