Hi All,
I would consider myself a relatively new user. We started gradually adding AC functionality since Jan 2010 (Starting w/the scheduler, then notes, then orders/medications).
We would LOVE to have a user manual. For us, it's workflows workflows workflows. We have awkwardly been adding on each AC feature but haven't quite worked out the workflows.
We attended the ACUC and our favorite part, perhaps, was the demos on how each doctor uses AC in their practice. I would have liked to see much more of this, and broken down into much more categories.
We saw workflows for:
(1) Electronic Faxes
(2) Documenting an Encounter
We would LOVE to see demo workflows of writing/tracking orders (w/and w/out AC), doing advanced/customized HM, and ELECTRONIC LABS.
Yes, the final piece we have yet to implement is a workflow for labs. We see how some people are skipping the whole electronic-importing-interface thing and just using the faxes that come in but we would like to have the information in our database for running searches.
We would love to see a workflow for how people sign off and document notes about incoming electronic labs. It seems a bit cumbersome for us, and not being able to open the patient chart while viewing a lab is a huge disadvantage for us.
In short for future ACUC's or tutorial materials in general, we would like to see more information on workflows:
(1) Orders (Writing and Tracking)
(2) Electronic Labs
(3) Documenting Encounters (especially those addressing more than one problem since we see patients for at least an hour and can discuss between 4-12 different health issues in one visit)
(4) Searching the chart to piece together the history of several problems over time (ex. reading through old encounter notes, etc.)
(5) Documenting other notes/messages
(6) Using HM (Basic and Advanced/Custom)
(7) Using other additional features (ex. Alerts/Directives, Addendums, Miscellaneous fields, etc.)
And not just one workflow but several. Since several different offices have adapted several different ways to do the same thing, we would love to see some kind of demo of all the different ways people have adapted AC to all these different workflows. That way, we could look at all the different ways it could be done, and pick which one we think would work best for our office.
We would have liked an on-site trainer to come to our location but there's obviously significant cost issues with that. In short, having a manual is a must, and also to have demos (videos or short mini-manuals) on all the different ways to implement a workflow: Orders, Labs, Encounters, Other Notes, HM, Miscellaneous features, etc.
All in all, we were very happy with the ACUC, we got a lot of great ideas and tips, but we are still struggling with making it work smoothly for our office (Right now it's still a little awkward).
We are looking forward to seeing more documentation/videos, etc.
- Sam K
