Anybody know an answer to the "no matching records" error?
Im sorry this isn't a solution but I remember that happening to us on the first day we tried posting an eob. From what I remember it was the first one we received electronically and it happened to be from Medicare. We got that error and all AC could do was tell me it was the payer's fault and the way they sent the file. I think I manually had to enter the eob and post it again. We learned that posting the payments also had its glitches, too. It required an overly meticulous process; otherwise it would throw the program off and end up giving an error.
Now in hindsight, it couldn't have been Medicare's fault. We've been receiving Medicare ERAs (and for that matter just about every other insurance carrier's ERAs) and not once did our old PM have an issue processing or posting the payments to pt accounts. I'm sure that it is ACPMs fault and the issue should be resolved by them.
All in all, we are much to happy to be back with our old PM Medware. I am glad to have done so before this ICD 10 deadline hit. I honestly hope that ACPM will handle its part of the deal so that those of you sticking with it aren't affected.
