Here is another update. I appreciate response from the product manager regarding ACPM scheduler. However One of the most important aspect of scheduler is to Make reminder calls for patient and at least in current AC scheduler we are able to do that without going through patient's chart. The AC scheduler displays preferred phone numbers. It would be important to have the same functionality with ACPM. Also a suggestion to put something in the note section on the ACPM scheduler is not practical since that will populate the chief complaint on the note. We have tried to do that however in that case the chief complaint may say "follow-up, preferred phone number is home. call patient's daughter rather than patient for reminder". Anyway this Is something that we probably could live with however:
In spite of going live on 9/2/2015 we have not been able to send a single claim successfully since there are so many bugs Or some other issues. We still have not had eligibility function working in any way. We have brought this issue 10-14 days ago and there has been no progress in this regard. In spite of not being able to send a successful claim since going live 3 weeks ago, they want us to pay the monthly fee of $250 which I think is absurd. If anybody is thinking about ACPM at this at this point my advice would be to hold off as much as you can so this kinks are worked out. May be possibly look somewhere else.
