I would echo everyone's comments and frustrations. We have been trying to use ACPM since April. I chronicled our experience in the thread: "AC Practice Management -- initial experience." Regarding support I would say our experience has not been all negative. For example, this past week I had a technical issue and was able to get prompt help.
Regarding Raymond's post on 7/28: we have not had any problems with Harvard Pilgrim. We get their ERAs into PM just fine. We have had ongoing problem--still to be resolved--with Masshealth (Massachusetts Medicaid).
We too have been tempted to throw in the towel, but my feeling is that as long as AC/Primed is committed to PM's success, we'll hang in there and try to make it work. A fully functional ACPM would be a big improvement over our previous software (single-user Medisoft)--but we haven't given up our old licensing agreement.
It sure would be nice to hear from AC about PM. A company update to users addressing the problems and plans for the coming months would be very helpful. I get the sense that they have adopted a bunker mentality. In my experience, communication, honesty, and perhaps an apology works better when things aren't going well.
In the meantime, perhaps we can use the Boards as a helpful resource for those of us trying to make PM work.
