It seems that ACPM support is extremely poor. I signed up for it in end of April/early May. After the kickoff call Which happened about 2 weeks after signing up, we did not get much follow-up For almost 6 weeks. My initial going live date was July 1 and After several calls we figured out that our onboarding specialist was no longer working. We have been assigned a new specialist who is trying to be helpful. We had a rescheduled tentatively going live date of August 1st which again did not happen. Per new representative, there is some bug with appointment and demographic transfer to ACPM which they are working on.One of the reason to go with ACPM was ability to have network billing along with single database.
Just in case, if things do not go live in next couple of week I might just drop ACPM. I'm currently using medisoft single user advanced version for a solo Internal medicine practice. MediSoft network version is over 4 grand, is EZclaim s any better then medisoft? Feature wise, cost wise or user experience? Should I just stay with medisoft? Any suggestions will be very helpful. Thank you
