To jhowland, Docfoot, fjgomez1961, Sandymar, Parag, and others who have posted to this thread, please let me know whether or not we have dealt with your issues. I?ll be watching for your comments, and holding the PM Implementation and Support team accountable for your complete satisfaction.
I have not noticed any improvement at all in customer service.
I have not received a phone call.
I have not received a (useful,non spam) email.
None of my concerns have been addressed, perhaps because I have already made my decision to not implement ACPM.
Sandy: Is the patient scheduler for ACPM really that bad? Wow. That was one of the reasons I was actually thinking of switching to ACPM. So much for that.
I need a well integrated emr/pms software that is affordable and functional. My search continues. AC is NOT IT at this point. It saddens me because I have been using AC for over a decade now. Inertia makes it hard to change, but the momentum for change is growing. If you had asked me two years ago if I would ever leave AC I would have said no. I even did a couple of "testimonials" about AC. I am now considering changing to another program / platform strongly.
