We REALLY need something better than we have for instructional material. I really believe there is a significant underestimation of how complex this program has become among those who have used it for some time as well as the developers. When we got it, we asked about online instruction, and it was provided, but we were sort of made to feel like the slow kids in class because we asked for it, like everyone else just sat down and ran with it. Well, I really don't think I am dumb or technologically challenged, but it was not simple. I have written a lot of software for our office, and I do understand the concept of "mission creep" and how it sneaks up on you, and I think that happened here.
As a dinosaur, I still do best with a printed manual. I can kind of skim it, look stuff up, paperclip a page to go back and forth, take it along to read while waiting for my daughter to finish a lesson, etc. There are lots of things that are hidden in AC that I would never know to search for in a forum ... like the %LName placeholders. I happened to see that when I first signed on the board, but otherwise have not seen it referenced anyplace, so how could I know to search for it?
We all have our hands full with the big basic stuff for the first several weeks. Then we want to add goodies. Whatever form the instructional material takes needs to be organized to not overwhelm at first, then to show what sorts of things are possible, then to go into them in detail.