A self test could be offered for offices to choose their level of support. Levels of support could be 1) upgrades/functionality assistance @ $500/yr and 2) upgrades/functionality/setup assistance for $1000/year with a per incident charge 3 weeks after the initial successful setup.
Self test questions about rating your comfort level using a computer, comfort level setting up your network, rating your ability to search google for answers. I'm sure a couple others like this could be added with the results steering you to a particular support arrangement.
Truth be known, I wasn't even aware that the AC team would do the 4.0 install on your behalf...if an office opts for this, that office certainly seems a candidate for an uplevel support contract. Maybe I should have read the upgrade notes a little more carefully....kinda like not reading the manual with my new VCR or TV.
