Nepron:
When you said " maybe I should start an AC call center" that is exactly what I had in mind. You could sign me up in a heart beat. Tech support is always polite, but response is slow ( therefore I do not use this during the workday because I have to take care of the patients...not the computer) even with chat session. And, call back may not happen at all. Basically I have just dropped ( for the time being anyway )my current problems, the largest of which is erratic messages that get lost. I don't know how many weeks ago they were going to look into that and get back to me.
The docs who have not yet migrated to EMR are the ones who aren't fancy, aren't in big groups, aren't in a position to throw a lot of money around and aren't computer hounds. They would be very good AC users but are going to require better support than AC currently is providing.
I agree, I think the new users get more prompt attention, I got much better help when I first signed on than I do now. I guess that's why I don't contact them anymore, it doesn't solve my problem and takes up my time, makes me frustrated.
I hope the things that are currently bugging me are fixed in the next version.
Prior to this week, the only other time I called tech support was over a year ago when I was still using a demo version. Tech support was more efficient at that time. I assume it was because their resources were not yet being drained by Version 4, but maybe you're right in that new or potential users receive more attentive support than the rest of us. That would be a shame. I still feel that increasing the staffing in tech support needs to be taken care of
before any more versions are released.
