Originally Posted by Nephron
I agree that Jon needs to fix the Support issues. I almost never have to call the support guys since I can mostly figure out the issue and especially since I am so comfortable with SQL.

This is a area that I feel so uncomfortable when I am recommending AC to other physicians. I can devote all the time and energy to make sure my wife's practice is running, but then everyone does not have this luxury of this super techie guy smile

It is critical that he fixes the Support issues or very soon they will lose customers.

Maybe I should start a AC Support Call center smile


Most of the physicians that I know would have gone ballistic if they went throught what I did this week after the "upgrade" to Version 4 on Monday. I generally use Amazing Charts as a backup system in my clinic + on my laptops, but I would not feel comfortable running my practice with Version 4 as my primary chart system given the current issues with obtaining support. Despite this, the $1000 I spent buying Version 3 was a tremendous bargain given how functional, simple and reliable the program has been over the past couple of years.