I was thinking the other day that I have stopped contacting AC for problems because I have not been getting helpful / effective responses. ( am using version 4.073 or whatever that number is) There is definitely room for more tech support. A thread related to this subject was going earlier, I would be willing to pay more for an increased level of support, but this not currently even an option. Some one who is enterprising and computer capable could offer independent tech support and probably make a go of it, I think there is a market particularly if AC expands as more Docs switch to EMR.
I would suggest you email Jon and let him know how you feel about the level of tech support that you're receiving. You shouldn't have to fend for yourself if you're paying for support. Jon seems like a good guy, but I suspect that between the switch to SQL in version 4 and the push to achieve CCHIT certification in version 5 he and his staff are getting stretched thin. I feel hiring more tech needs to be a priority for Amazing Charts now that the program is getting more complex.
